Refund Policy of NexSellz
Last updated: 2024/12/14
At NexSellz , we want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a 14-day refund policy, in accordance with the Quebec Consumer Protection Act.
Refund Period
You have 14 days from the date of receipt of your order to request a refund, without needing to provide a reason. After this period, we unfortunately cannot accept refund requests.
Refund Conditions
To process your refund request, the following conditions must be met:
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Unused and in original condition: The product must be returned in its original condition and packaging, without being used, damaged, or altered in any way.
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Proof of purchase: Proof of purchase (invoice or order number) must be provided for the refund to be processed.
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Non-refundable products: Some products are excluded from our refund policy, including but not limited to:
- Customized or made-to-order products
- Perishable products
- Opened electronic products or sealed software
Refund Process
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Refund request: To request a refund, please contact us via email at Info@nexsellz.com . Please provide your order number, the product in question, and the reason for your request.
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Product return: You will be responsible for the return shipping costs, unless the product is defective or incorrectly shipped. We recommend using a traceable shipping service for returning items, as we cannot be responsible for products lost or damaged during return shipping.
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Refund processing: Once the product has been returned and inspected, we will process the refund within 14 days of receiving the returned item. The refund will be issued using the same payment method as the original purchase.
Defective or Incorrectly Shipped Products
If you have received a defective or incorrect product, we apologize for the inconvenience. In this case, return shipping costs will be covered by us, and we will offer either a replacement or a full refund, depending on your preference.
Contact
If you have any questions or wish to request a refund, please feel free to contact us at: Info@nexsellz.com
Changes to the Refund Policy
NexSellz reserves the right to modify this refund policy at any time. Any changes will take effect immediately after being posted on our website. We encourage you to check this page regularly for updates.
This refund policy must be clearly accessible on your site, and it should be accepted by the customer during the purchase process. Ensure that information